Career | Client Experience Manager |Bare Skin Marin

CLIENT EXPERIENCE MANAGER

TO APPLY

Please submit your CV, a short video of yourself explaining one thing you’re passionate about and why, a list of three references, and a photo of your favorite shoes to info@bareskinmarin.com.

Position Overview

As Client Experience Manager at Bare Skin Marin, you will play a key role in ensuring the smooth and efficient operation of our practice. This role involves overseeing administrative functions, managing patient relations, and supporting the clinical team. You will be responsible for managing day-to-day office operations, creating a positive environment for both staff and patients, and ensuring that all processes run seamlessly. A strong focus on organization, leadership, and effective communication is essential. This is a full-time, hourly-based role, Monday through Friday 9am-5:30pm (or when last patient is done for the day).

Key Responsibilities

Office Management: Oversee daily office operations, including scheduling, patient flow, inventory management, and ensuring office supplies are stocked and organized.
Front Desk Management: Greet and welcome patients by first name, answer incoming calls, take patient photos, and handle POS transactions.
Team Coordination: Work closely with the clinical and administrative teams to ensure seamless communication and collaboration. Facilitate staff scheduling and ensure the team is well-supported to deliver optimal patient care.
Patient Experience: Maintain a high standard of service, ensuring that all patient interactions are handled professionally and empathetically. Address any patient concerns or issues promptly, ensuring patient satisfaction.
Appointment and Calendar Management: Supervise and manage patient appointments and ensure the office calendar is organized and optimized. Ensure appointments are confirmed and rescheduled efficiently.
Compliance and Confidentiality: Uphold the highest standards of patient confidentiality and ensure adherence to HIPAA and other regulatory requirements. Maintain accurate and up-to-date patient records.
Facility Maintenance: Ensure the office environment is clean, organized, and welcoming. Coordinate with cleaning staff and suppliers to maintain a professional atmosphere.
Administrative Support: Manage office documentation, correspondence, and other administrative tasks. Ensure all paperwork, forms, and materials are up to date and readily accessible.
Continuous Improvement: Regularly evaluate office procedures to identify opportunities for operational improvements and implement solutions to enhance the overall patient experience.

Requirements

Previous experience in an office management, luxury retail or administrative role.
Strong leadership and organizational skills, with the ability to manage a team and oversee multiple tasks in a fast-paced environment.
Excellent verbal and written communication skills, with the ability to engage positively with patients and team members.
Proficiency in office software and scheduling systems.
High attention to detail and a commitment to maintaining confidentiality and professionalism.
A proactive, positive attitude and a commitment to delivering exceptional service.
Ability to adapt to new technologies and systems as necessary.

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(415) 639 - 4864

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